Last Updated: 12 Dec 2025
Business Name: Emerald Websites
ABN: 68 410 407 820
Address: Loch Street, Emerald QLD 4720
Email: info@emeraldwebsites.com.au
Phone: 0408 799 373
1. Overview
This Privacy Policy explains how Emerald Websites (“we”, “us”, “our”) collects, stores, uses, and protects personal information.
We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable international privacy standards where relevant.
By using our website, services, applications, CRM platform, or submitting personal information to us, you consent to the practices outlined in this policy.
2. Information We Collect
We collect personal information necessary to deliver our services, including:
2.1 Client & User Information
- Name
- Email address
- Phone number
- Business name
- Billing details
- ABN (where applicable)
- Website, content, branding, or creative assets you provide
- Login or authentication details (where applicable)
2.2 Website & App Development Data
- Project content and media
- Technical specifications
- Plugin, integration, and third-party tool configurations
- User account data created for websites or applications
- App user data depending on client requirements (e.g., profile data, device information, analytics)
2.3 CRM & Marketing Data (GoHighLevel)
- Lead and customer information
- Appointment details
- Form submissions
- Email and SMS communication logs
- Automation activity
- Tags, pipelines, and CRM notes
2.4 Analytics & Technical Information
- IP address
- Browser type and device information
- Cookies
- Usage data via Google Analytics, Meta Pixel, and similar tools
2.5 Communications
- Emails
- Support requests
- Project discussions
- Feedback or testimonials
3. How We Collect Information
We may collect information through:
- Website forms
- CRM forms and funnels
- App interfaces
- Lead capture pages
- Email or phone communication
- Third-party integrations
- Tracking and analytics tools
- Client-provided documents
4. How We Use Personal Information
We use the information we collect for:
- Providing website design, development, hosting, and support
- Delivering app development and maintenance services
- Providing CRM setup, automations, marketing, and client communication tools
- Managing hosting, security, updates, and backups
- Payment processing and invoicing
- Improving user experience across our services
- Technical troubleshooting and support
- Compliance purposes
- Marketing or portfolio use (see Section 11)
We do not sell personal data.
5. Third-Party Services & Data Sharing
We use a range of third-party platforms to deliver our services. Personal information may be stored or processed by these providers:
- Hostinger (hosting, email, DNS)
- GoHighLevel (GHL) (CRM, email, SMS, pipelines, automations)
- Stripe / PayPal (payment processing)
- Firebase / Google Cloud (app authentication, databases, push notifications)
- FlutterFlow (app build platform)
- OpenAI / ChatGPT (AI-powered content generation)
- WordPress, Breakdance Builder, ACF, WPCode, WP Mail SMTP, Yoast SEO
- Google Analytics & Google Search Console
- Meta Pixel & advertising platforms
These providers have their own privacy and data protection policies which govern how they store and process information.
6. Data Storage & Retention
We retain data indefinitely unless you request deletion, including:
- Website project files
- CRM contacts and automations
- App data (unless client’s app-specific policies require otherwise)
- Backups on hosting platforms
- Email logs
- Invoices and accounting records
Clients may request deletion of their data at any time, subject to legal and operational constraints.
7. Security
We take reasonable steps to protect all data, including:
- SSL encryption
- Secured hosting environments
- Access controls
- Password protection and 2FA where supported
- Regular updates and security monitoring
However, no system is completely secure. We do not guarantee the security of data transmitted over the internet.
8. CRM (GoHighLevel) Data Responsibilities
Clients using our whitelabel GHL platform acknowledge that:
- Their customer data is stored on GHL servers, not Emerald Websites infrastructure.
- They are responsible for ensuring compliance with:
- Spam Act 2003
- Privacy Act 1988
- Consent collection
- Email/SMS marketing laws
- We are not liable for misuse of the CRM system, unlawful marketing practices, or data input by clients.
9. Apps & User Data
Apps built by Emerald Websites may collect data such as:
- User profiles
- Email addresses
- Login details
- Device information
- Analytics
- Location data (if required)
- Push notification tokens
Apps function according to client requirements.
Each app may have its own privacy requirements that clients must comply with.
10. Your Rights
You may request:
- Access to your information
- Correction of inaccurate data
- Deletion of stored information
- Transfer of your data (where applicable)
Requests can be made to info@emeraldwebsites.com.au.
11. Use of Client Work in Portfolio
Unless explicitly requested otherwise, Emerald Websites may display work created for clients — including websites, apps, and screenshots — for marketing and portfolio purposes.
12. Changes to This Privacy Policy
We may update this policy at any time. Updates will be published on our website.
13. Contact Us
For privacy enquiries, please contact:
info@emeraldwebsites.com.au
