Last Updated: 12 Dec 2025
Business Name: Emerald Websites
ABN: 68 410 407 820
Address: Loch Street, Emerald QLD 4720
Email: info@emeraldwebsites.com.au
Phone: 0408 799 373
These Terms & Conditions govern all services provided by Emerald Websites.
1. Definitions
- “Client” refers to the individual or business receiving services.
- “Services” include website design, development, hosting, app development, CRM setup, automations, consulting, and support.
- “We”, “us”, “our” refer to Emerald Websites.
2. Services Provided
Emerald Websites provides:
- Website design and development
- Hosting, security, updates & maintenance
- App development (FlutterFlow + Firebase or other frameworks)
- CRM setup and whitelabel GoHighLevel platform
- Marketing automations, pipelines, email/SMS sequences
- API integrations and custom development
- E-commerce and marketplace configuration
- Technical support and consulting
3. Payment Terms
3.1 Deposits
A 10% deposit or $200 (whichever is greater) is required before work begins.
3.2 Progress & Final Payments
- Upon completion of the website and up to three rounds of revisions, the final invoice will be issued.
- Additional revisions beyond the included three rounds may incur extra fees.
3.3 Payment Plans
Available on request and must be agreed upon in writing.
3.4 Late Payments
- No late fees apply.
- However, if payment is significantly overdue and the client has not communicated or arranged a plan, Emerald Websites may pause hosting, updates, or ongoing services until payment is resolved.
4. Hosting, Updates & Security
- Annual hosting/management fees are billed yearly.
- We provide updates, security monitoring, and general maintenance.
- We are not responsible for third-party outages (e.g., Hostinger downtime).
5. Client Responsibilities
Clients must:
- Provide accurate information and timely approvals
- Supply content, images, and instructions as needed
- Maintain compliance with privacy, consent, and marketing laws
- Ensure all materials they provide are legally permitted to use
6. CRM (GoHighLevel) Platform
For clients using our whitelabel CRM:
- Client data is stored on GoHighLevel systems, not Emerald Websites servers
- Clients must ensure lawful collection and use of personal data
- We are not liable for penalties arising from unlawful marketing (SMS, email, or automated messaging)
- CRM availability depends on third-party infrastructure
7. App Development
Where apps are developed:
- Data collection depends on client requirements
- Authentication, analytics, and user data may be handled by Firebase or similar tools
- Clients must maintain compliance with app store policies and privacy laws
- We do not guarantee app approval by Apple/Google
8. Intellectual Property
- Once the project is paid in full, the client owns the website, app, or deliverable.
- Exceptions may apply to:
- Third-party assets
- Licensed software
- Plugins
- Frameworks or libraries governed by their own terms
9. Portfolio Use
Emerald Websites may showcase completed work (websites, applications, or screenshots) in portfolios or marketing materials unless the client requests otherwise in writing.
10. Limitation of Liability
Emerald Websites is not liable for:
- Loss of revenue arising from website downtime, errors, or outages
- Third-party platform outages (Hostinger, GHL, Firebase, OpenAI, etc.)
- Loss or misuse of data caused by client systems or actions
- Results of SEO, advertising performance, or marketing outcomes
- Issues caused by plugins, APIs, or third-party integrations
- Security breaches beyond our reasonable control
We do not guarantee:
- SEO rankings
- Lead numbers
- App store approval
- Marketing or CRM conversion results
11. Project Scope & Additional Work
Work outside the agreed scope, including:
- Additional revisions beyond three rounds
- Additional pages
- Custom features
- Future enhancements
…may incur additional charges.
12. Termination
A client may terminate services at any time.
We may terminate or suspend hosting/support if:
- Payments remain unpaid without communication
- The client violates legal or compliance standards
- The client misuses CRM or app systems in a way that may cause risk or liability
No refunds apply to digital work already completed.
13. Governing Law
These Terms & Conditions are governed by the laws of Queensland, Australia.
14. Contact
For enquiries, contact:
info@emeraldwebsites.com.au
