Terms & Conditions

1. Definitions

"Services" include website design, development, hosting, app development, CRM setup, automations, consulting and support. "We", "us" and "our" refer to Emerald Websites.

2. Services Provided

Emerald Websites provides website design and development; hosting, security, updates and maintenance; app development; CRM setup and whitelabel GoHighLevel platform; marketing automations, pipelines and email or SMS sequences; API integrations and custom development; eCommerce and marketplace configuration; and technical support and consulting.

3. Payment Terms

3.1 Deposits

A 10% deposit or $200 (whichever is greater) is required before work begins.

3.2 Progress and final payments

Upon completion of the website and up to three rounds of revisions, the final invoice will be issued. Additional revisions beyond the included three rounds may incur extra fees.

3.3 Payment plans

Available on request and must be agreed upon in writing.

3.4 Late payments

No late fees apply. However, if payment is significantly overdue and the client has not communicated or arranged a plan, Emerald Websites may pause hosting, updates or ongoing services until payment is resolved.

4. Hosting, Updates and Security

Annual hosting and management fees are billed yearly. We provide updates, security monitoring and general maintenance. We are not responsible for third-party outages.

5. Client Responsibilities

Clients must provide accurate information and timely approvals, supply content, images and instructions as needed, maintain compliance with privacy, consent and marketing laws, and ensure all materials they provide are legally permitted to use.

6. CRM (GoHighLevel) Platform

For clients using our whitelabel CRM: client data is stored on GoHighLevel systems, not Emerald Websites servers; clients must ensure lawful collection and use of personal data; we are not liable for penalties arising from unlawful marketing; and CRM availability depends on third-party infrastructure.

7. App Development

Where apps are developed: data collection depends on client requirements; authentication, analytics and user data may be handled by Firebase or similar tools; clients must maintain compliance with app store policies and privacy laws; and we do not guarantee app approval by Apple or Google.

8. Intellectual Property

Once the project is paid in full, the client owns the website, app or deliverable. Exceptions may apply to third-party assets, licensed software, plugins, and frameworks or libraries governed by their own terms.

9. Portfolio Use

Emerald Websites may showcase completed work, including websites, applications or screenshots, in portfolios or marketing materials unless the client requests otherwise in writing.

10. Limitation of Liability

Emerald Websites is not liable for loss of revenue arising from website downtime, errors or outages; third-party platform outages; loss or misuse of data caused by client systems or actions; results of SEO, advertising performance or marketing outcomes; issues caused by plugins, APIs or third-party integrations; or security breaches beyond our reasonable control. We do not guarantee SEO rankings, lead numbers, app store approval, or marketing or CRM conversion results.

11. Project Scope and Additional Work

Work outside the agreed scope, including additional revisions beyond three rounds, additional pages, custom features or future enhancements, may incur additional charges.

12. Termination

A client may terminate services at any time. We may terminate or suspend hosting or support if payments remain unpaid without communication, the client violates legal or compliance standards, or the client misuses CRM or app systems in a way that may cause risk or liability. No refunds apply to digital work already completed.

13. Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia.

14. Contact

For enquiries, contact info@emeraldwebsites.com.au.